PRIVACY POLICY

Last Updated: July 2026 | Eva | United States Orders Only

We take your privacy seriously — not as a legal formality, but because we'd want the same care taken with our own information. This policy lays out plainly what we collect, why, and what say you have over it. By using our site or placing an order, you're agreeing to what's described here.

We'll update this page as things change, and we'll always post the new date at the top. Worth a glance every so often.

Who we are

Eva is run by ECOM ADVISORS LTD, a company registered in England and Wales (Company Registration Number: 15086440), based at 128 City Road, London, EC1V 2NX, United Kingdom. We sell to customers across the United States.

What we collect

  • What you give us directly: When you place an order, create an account, or reach out to us, we collect your name, email, phone number, billing address, and shipping address.
  • Order details: What you bought, payment confirmation, and your order history with us.
  • Whatever you tell us: Messages, emails, or questions you send our support team.
  • What your browser shares automatically: IP address, browser type, device info, and how you move around our site — collected through cookies and similar tools.
  • What our partners pass along: Payment processors, shipping carriers, and other providers who help us run things share relevant information with us too.

What we actually do with it

  • Get your order processed, delivered, and confirmed.
  • Keep you posted on your order, returns, refunds, or anything you've asked us about.
  • Send marketing emails and offers — only if you've said yes, and you can opt out any time.
  • Make our site and products genuinely better.
  • Catch and prevent fraud or unauthorised activity.
  • Meet our legal obligations, plain and simple.

Cookies

We use cookies to make browsing smoother, remember your preferences, and understand how people use our site. You're free to manage or switch these off in your browser settings — just know some parts of the site might not work as well without them.

Who we share it with

We don't sell your personal information. Full stop. We only share it when we genuinely need to:

  • The people who help us run things: Trusted providers handling our website, payments, and order fulfilment — and only for that purpose, nothing else.
  • Our shipping partners: Your name and address go to USPS, UPS, or FedEx — because that's how your order gets to your door.
  • When the law requires it: If a government authority or law enforcement legitimately needs it, we'll comply.

How long we keep it

Only as long as we actually need to — to process orders, sort out disputes, and meet our legal obligations. Once it's served its purpose, we delete it securely.

How we protect it

We take real steps to keep your information safe from unauthorised access or misuse, including SSL encryption between your browser and our servers. That said, no one can promise 100% security over the internet, and we won't pretend otherwise.

If you're under 13

Our site isn't intended for children under 13, and we don't knowingly collect their information. If you think your child has shared personal information with us, email support@eva-us.com right away and we'll delete it.

Links to other sites

Our site sometimes links out to other websites. Once you leave ours, their privacy practices are on them, not us — worth a read of their policy before sharing anything.

Your California privacy rights

Under the California Consumer Privacy Act (CCPA) and similar US state laws, you have the right to opt out of the sale or sharing of your personal information.

We don't sell your information for money. But some data we share with advertising and analytics partners (like Meta and Google) may count as a "sale" or "sharing" under California's definition — so we want to be upfront about it.

If you're a California resident, you can:

  • Opt out of the sale or sharing of your information.
  • Know what we've collected about you.
  • Ask us to delete it.
  • Exercise any of this without being penalised for it.

To opt out, visit our Do Not Sell My Personal Information page, or just email us directly at support@eva-us.com. We'll act on your request within 15 business days.

Your rights, generally

Depending on where you're based, you may be able to:

  • Access the information we hold about you.
  • Correct anything that's inaccurate or incomplete.
  • Ask us to delete your information.
  • Opt out of marketing at any time.
  • Lodge a complaint with a data protection authority.

To act on any of this, email support@eva-us.com. We may ask a few questions first, just to confirm it's really you.

Contact information

Eva
128 City Road
London
EC1V 2NX
United Kingdom

Company Name: ECOM ADVISORS LTD
Company Registration Number: 15086440

Email: support@eva-us.com

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: Closed
Holidays: Closed