SHIPPING POLICY
Last Updated: July 2026 | Eva | United States Orders Only
Quick Overview
- Processing time: 1–2 business days
- Transit time: 5–6 business days
- Total delivery: Usually 6–8 business days
- Shipping cost: Free on every order
- Carriers: USPS, UPS, or FedEx
- Coverage: All 50 US states (no PO Boxes, APO/FPO, or international shipping)
- Shipping origin: Orders fulfill from international warehouses, not our London office
- Returns: Local US returns center — RA number required before shipping back
The full details are below — worth a read if anything above raises a question.
Here's exactly what happens after you hit "place order" — how we process it, ship it, and get it to your door. Worth a quick read before you check out, just so nothing surprises you.
How fast do you process orders?
Within 1 to 2 business days of your payment going through. Business days for us are Monday through Friday, minus US federal holidays.
Our cutoff is 12:00 PM Eastern Time (ET). Order before that and we start today; after that, we pick it up the next business day. Worth keeping in mind if timing matters.
How long until it arrives?
Here's the full breakdown:
- Processing: 1 to 2 business days (Monday to Friday) before it's handed to a carrier.
- Transit: 5 to 6 business days (Monday to Friday) once it's on its way.
- All in: Usually 6 to 8 business days from the day you order.
Every order ships free, via USPS, UPS, or FedEx — whichever fits your address best. Those estimates cover the whole journey, processing included.
What does shipping cost?
Nothing. Free on every order, no minimum spend, no surprise fees tacked on at checkout.
Where do you ship?
All 50 US states — Alaska and Hawaii included. A couple of things we can't do yet:
- We're not able to ship to PO Boxes or APO/FPO military addresses.
- We don't ship internationally at this time.
Order Fulfillment & Shipping Origin
Eva-us.com is operated by a UK-based business located in London. Our London address serves as our business contact address only — it is not the location from which orders are shipped.
Orders are fulfilled and shipped through our international logistics partners and warehouses. As a result, your order's shipping origin may differ from the business address listed on our website. By placing an order with Eva-us.com, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfillment center.
Returns Made Easy
Even though orders ship internationally, returns stay local — no international shipping required. All returns must be authorized first: email support@eva-us.com before shipping anything back, and we'll send your Return Authorization (RA) number in our approval email. Once authorized, send your return to our US returns center:
Eva Returns
365 North Avenue
Carol Stream, IL 60188
United States
Please write your RA number clearly on the outside of the package. Returns sent without prior authorization may be refused or significantly delayed while we match them to the correct order. Full details are in our Return and Refund Policy.
How do I track my order?
As soon as it ships, you'll get a confirmation email with your tracking number and a link to follow it.
No email within 3 business days? Check your spam folder first. Still nothing — email support@eva-us.com with your order number and we'll chase it down right away.
Can I change my delivery address?
If you catch it quickly — within 12 hours of ordering — email us and we'll try to update it before it ships.
Once a carrier has your order, we're not able to redirect it. And if the address entered at checkout was wrong, we unfortunately can't take responsibility for a delivery that goes astray because of it — so it's worth double-checking before you hit place order.
Can I cancel an order?
Yes, as long as it hasn't shipped yet. Email support@eva-us.com with your order number in the subject line, as soon as you can.
If it's already on its way, we can't stop it mid-transit — but you're welcome to send it back once it arrives, under our Return and Refund Policy.
What if there's a delay?
Everything above is our best estimate, not a guarantee — some things are simply outside our control, like:
- Carrier delays or heavy volume around Black Friday, Thanksgiving, or the holidays.
- Severe weather or other natural events.
- US federal holidays landing during transit.
If your order's running past its window, let us know — we'll dig in and help however we can.
What if my package arrives damaged?
- Damage visible on arrival? Refuse the package and email support@eva-us.com right away.
- Package left unattended and damaged when you found it? Email us within 7 days of delivery with your order number and photos, and we'll sort a replacement or full refund.
Tracking says delivered, but it's not here?
- Give it 24 hours — carriers sometimes scan a package before it's actually dropped off.
- Check with neighbors or your building's front desk.
- Still missing after that? Email us within 5 days of the delivery date at support@eva-us.com and we'll open an investigation with the carrier.
Contact information
Eva
128 City Road
London
EC1V 2NX
United Kingdom
Company Name: ECOM ADVISORS LTD
Company Registration Number: 15086440
Email: support@eva-us.com
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: Closed
Holidays: Closed